Refunds & cancellation
Updated 1 October 2026 for Free and WeTally Plus.
Operated by Eden Ascent.
Cancel renewal
Instructors can open Settings → Manage billing / cancel to access the authenticated Stripe customer portal. Canceling renewal preserves access until the paid period ends.
Refund requests
Please try the demo before purchasing. We do not offer refunds for changes of mind or unused subscription time, except where required by applicable law. There is no voluntary money-back period. Cancelling renewal does not automatically refund or prorate the current year. Legally required remedies and necessary billing corrections can still be handled manually.
Billing adjustments
An approved refund or chargeback can end Plus access. Existing records remain available for viewing and account-wide raw export under the retention policy. The Free one-client allowance remains subject to normal account-security controls. A reversed chargeback can restore Plus access if the paid period is still valid.
Email support@wetally.app — no sign-in required. Contact details.